1. Restart both Lü units :
Click on the power icon in the bottom left of the Lü homepage and select "Restart the system".
This would reset the system and potentially resynchronise both units together.
2. Check your internet network :
For the DÜO connection to work, both computers must be connected to the same network and able to communicate (ping) with each other.
If you’re unsure about “ping” functionality, we recommend reaching out to your IT department for assistance.
Steps to Connect:
1. Press the WIN key on the keyboard remote to open the Windows taskbar.
2. Use the touchpad to move your cursor over the internet icon and connect the computer to the network.
• Ethernet is strongly recommended for the best performance.
• Wi-Fi can also be used if the network is stable and fast.
3. Restart both Lü software applications.
Network profile : Access your network's properties and make sure they are both on the same one.
You can try both of them if necessary. Restart both Lü softwares after changing the setting .
Still have questions? Contact us!