This article explains how to install and launch ScreenConnect so that the Lü Technical Support team can remotely connect to your device.
Note: You will need a code provided by your support agent before you begin. Please make sure you have this code readily available.
1. Open the Lü App
Launch the Lü application on your computer.
2. Go to the Help Center
In the menu, click the Help Center icon (speech bubble with a question mark).
3. Open the Technical Support Tab
Click the 2nd tab: Technical Support.
4. Enable Remote Connection
Click Enable Remote Connection.
If your web browser cannot access play-lu.screenconnect.com and displays a pop-up message instead, your network is blocking the domain. Your IT department or network administrator must whitelist the required domains before you can connect.
Refer to the following article for the complete list: Domains Used by Lü.
5. Enter the Code Provided by Support
Enter the code given to you by your support agent, then confirm.
ScreenConnect will begin downloading.
6. Close Open Applications
Once the download is complete, close:
- the Google app (browser)
- the Lü app
7. Locate the Downloaded File
Open Windows File Explorer and navigate to the Downloads folder.
8. Run ScreenConnect as Administrator
Right-click on ScreenConnectClient.exe and select Run as administrator.
9. Accept All Prompts
Click Yes or Accept on all pop-up windows that appear.
10. Notify Support
Once installation is complete, let your support agent know — the remote connection can now be established.
