--- title: How to set up a remote session with Lü Technical Support Team description: Enter the code provided by Lü --- [![Lü Logo](https://help.play-lu.com/hubfs/L%C3%BC.png)](https://play-lu.com) Help Center - [English](https://help.play-lu.com/en/how-to-set-up-a-remote-session-with-l%C3%BC) - [Français](https://help.play-lu.com/fr/comment-configurer-l-accès-à-distance-avec-lü) [Skip to content](https://help.play-lu.com/en/how-to-set-up-a-remote-session-with-lü#main-content) - [Home](https://help.play-lu.com/en) Open main navigation Close main navigation - [Home](https://help.play-lu.com/en) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.play-lu.com/en?hsLang=en) 2. [Technical Support](https://help.play-lu.com/en/technical-support?hsLang=en) 3. [General](https://help.play-lu.com/en/technical-support?hsLang=en#general) June 29, 2026 # How to set up a remote session with Lü Technical Support Team   This article explains how to install and launch ScreenConnect so that the Lü Technical Support team can remotely connect to your device. > **Note:** You will need a code provided by your support agent before you begin. Please make sure you have this code readily available. Steps   #### 1. Open the Lü App Launch the **Lü** application on your computer. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-17-2026-08-10-35-9657-PM.png?width=190&height=172&name=image-png-Jun-17-2026-08-10-35-9657-PM.png) #### 2. Go to the Help Center In the menu, click the **Help Center** icon (speech bubble with a question mark). ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-07-30-18-3696-PM.png?width=336&height=867&name=image-png-Jun-22-2026-07-30-18-3696-PM.png)   #### 3. Open the Technical Support Tab Click the **2nd tab: Technical Support**. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-07-57-26-4835-PM.png?width=670&height=396&name=image-png-Jun-22-2026-07-57-26-4835-PM.png) #### 4. Enable Remote Connection Click **Enable Remote Connection**. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-07-59-32-2944-PM.png?width=670&height=400&name=image-png-Jun-22-2026-07-59-32-2944-PM.png) If your web browser **cannot access** `play-lu.screenconnect.com` and **displays a pop-up message** instead, your network is **blocking the domain**. Your IT department or network administrator must whitelist the required domains before you can connect. **Refer to the following article** for the complete list: **[Domains Used by Lü](https://help.play-lu.com/en/domains-used-by-l%C3%BC)**. #### 5. Enter the Code Provided by Support Enter the **code given to you by your support agent**, then confirm. ![](https://help.play-lu.com/hs-fs/hubfs/Knowledge%20Base%20Import/c5650dd29bdac0818e6e46e3a5f1d82f-3.png?width=667&height=361&name=c5650dd29bdac0818e6e46e3a5f1d82f-3.png) ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-18-44-3098-PM.png?width=670&height=644&name=image-png-Jun-22-2026-08-18-44-3098-PM.png) ScreenConnect will begin downloading. ![](https://help.play-lu.com/hubfs/Knowledge%20Base%20Import/cb8a4be92bc2581936ffc01e557fdc1c-3.png) #### 6. Close Open Applications Once the download is complete, close: - the **Google** app (browser) - the **Lü** app #### 7. Locate the Downloaded File Open **Windows File Explorer** and navigate to the **Downloads** folder. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-05-38-9825-PM.png?width=670&height=347&name=image-png-Jun-22-2026-08-05-38-9825-PM.png) #### 8. Run ScreenConnect as Administrator **Right-click** on `ScreenConnectClient.exe` and select **Run as administrator**. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-07-59-3054-PM.png?width=670&height=394&name=image-png-Jun-22-2026-08-07-59-3054-PM.png) #### 9. Accept All Prompts Click **Yes** or **Accept** on all pop-up windows that appear. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-10-16-0430-PM.png?width=575&height=490&name=image-png-Jun-22-2026-08-10-16-0430-PM.png) ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-11-02-7507-PM.png?width=670&height=463&name=image-png-Jun-22-2026-08-11-02-7507-PM.png) #### ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-12-42-9706-PM.png?width=448&height=392&name=image-png-Jun-22-2026-08-12-42-9706-PM.png) #### 10. Notify Support Once installation is complete, **let your support agent know** — the remote connection can now be established. ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-22-2026-08-45-45-0240-PM.png?width=599&height=267&name=image-png-Jun-22-2026-08-45-45-0240-PM.png) ![](https://help.play-lu.com/hs-fs/hubfs/image-png-Jun-23-2026-05-01-40-8744-PM.png?width=621&height=277&name=image-png-Jun-23-2026-05-01-40-8744-PM.png)     --- Still have questions?  [Contact us!](https://help.play-lu.com/en/contact-us?hsLang=en) - [Getting started with the Lü](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#main-content) - [Start here](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#start-here) - [Account & Setup](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#account-setup) - [Pedagogy and Programming](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#pedagogy-and-programming) - [Hardware basics](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#hardware-basics) - [Installation and Best Practices](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#installation-and-best-practices) - [Tips and tools](https://help.play-lu.com/en/getting-started-with-the-l%C3%BC?hsLang=en#tips-and-tools) - [Technical Support](https://help.play-lu.com/en/technical-support?hsLang=en#main-content) - [General](https://help.play-lu.com/en/technical-support?hsLang=en#general) - [Camera](https://help.play-lu.com/en/technical-support?hsLang=en#camera) - [Projection](https://help.play-lu.com/en/technical-support?hsLang=en#projection) - [Remote](https://help.play-lu.com/en/technical-support?hsLang=en#remote) - [Lighting System](https://help.play-lu.com/en/technical-support?hsLang=en#lighting-system) - [Sound System](https://help.play-lu.com/en/technical-support?hsLang=en#sound-system) - [Updates and Security](https://help.play-lu.com/en/technical-support?hsLang=en#updates-and-security) - [Connectivity](https://help.play-lu.com/en/technical-support?hsLang=en#connectivity) - [Lü Operating System (OS)](https://help.play-lu.com/en/technical-support?hsLang=en#l%C3%BC-operating-system-os) - [Windows (OS)](https://help.play-lu.com/en/technical-support?hsLang=en#windows-os) - [Möve](https://help.play-lu.com/en/m%C3%B6ve?hsLang=en) [![LU-R-Logo-Colors-Black-RGB](https://help.play-lu.com/hs-fs/hubfs/Email%20signature%20HS/LU-R-Logo-Colors-Black-RGB.png?width=85&height=75&name=LU-R-Logo-Colors-Black-RGB.png "LU-R-Logo-Colors-Black-RGB")](http://play-lu.com) Copyright © 2026, LÜ